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One Travel Brand Fix
Every Thursday
straight To Your Inbox
Click To Join
One Travel Brand Fix
Every Thursday
straight To Your Inbox
Click To Join

Terms and conditions

Last updated: Aug 9, 2026

These Terms & Conditions explain the rules for using our website. By using this website, you agree to these terms. If you do not agree with them, please do not use the website.

Who We Are

This website is operated by Thu Hang Nguyen, a sole trader trading as First Mile Creative.

First Mile Creative is a strategic creative studio helping independent travel operators become the obvious choice.

Using Our Website

You may use our website for lawful purposes and to learn more about First Mile Creative, our services, thinking and work.

You must not use the website in any way that could damage, disable or interfere with the website, its security or its availability to other users.

We may update, change, suspend or withdraw any part of the website without notice.

Our Content

Unless otherwise stated, the content on this website, including copy, graphics, branding, layouts, concepts and original creative work, belongs to First Mile Creative or is used with permission.

You may view and share links to our website for personal or professional reference.

You may not copy, reproduce, modify, distribute or commercially use our content without our prior written permission.

Portfolio & Examples

Our website may include examples of work created by members of the First Mile Creative team before the formation of First Mile Creative, including work completed through previous businesses, employment or collaborations.

Where appropriate, this work is presented to demonstrate the experience and capabilities of the individuals involved and should not necessarily be interpreted as work commissioned directly from First Mile Creative.

We may also feature third-party marketing examples as part of commentary, critique or educational content. Unless explicitly stated otherwise, featuring a company or piece of marketing does not imply that the company is a client of, affiliated with or endorses First Mile Creative.

The First Mile Edit & Other Content

Articles, newsletters, marketing teardowns and other content published by First Mile Creative represent our own commentary, ideas and creative interpretation.

Any alternative concepts or redesigns we create for editorial purposes are independent exercises unless explicitly stated otherwise.

They should not be interpreted as work commissioned or approved by the company featured.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, availability, security or privacy practices of third-party websites. Following an external link is at your own discretion.

Information On This Website

We aim to keep the information on our website accurate and up to date, but we cannot guarantee that all information will always be complete, accurate or current.

Content on this website is provided for general information only and should not be treated as professional, legal, financial or other specialist advice.

Enquiries

Submitting an enquiry through our website does not create a client relationship or contract between you and First Mile Creative.

Any services we agree to provide will be subject to separate terms, scope, fees and other arrangements agreed between us.

Liability

To the fullest extent permitted by law, First Mile Creative will not be responsible for losses or damages arising solely from your use of, or reliance on, information provided through this website.

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under UK law.

Privacy & Cookies

We may collect and process personal information when you use our website, contact us or sign up to receive communications from First Mile Creative.

How we collect, use and protect your personal information is explained in our Privacy Policy.

Our website may also use cookies and similar technologies to help the website function, understand how it is being used and improve your experience.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through the cookie settings available on our website.

For more information, please see our Privacy Policy and Cookie Policy.

Changes To These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page, and the “Last updated” date will be revised accordingly.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes relating to these terms will be subject to the jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

info@firstmilecreative.co.uk