Privacy Policy

First Mile Creative respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.

Who We Are

First Mile Creative is operated by Thu Hang Nguyen, a sole trader trading as First Mile Creative. For the purposes of UK data protection law, Thu Hang Nguyen is the data controller responsible for the personal information described in this policy.

If you have any questions about this Privacy Policy or how your information is used, you can contact us at: info@firstmilecreative.co.uk

Information We Collect

We may collect personal information when you:

• Contact us through our website
• Contact us directly by email
• Sign up to The First Mile Edit or another email communication
• Work with us as a client or supplier
• Interact with our website.

Depending on how you interact with us, this may include:

• Your name
• Email address
• Company or brand name
• Information you provide in an enquiry
• Information relating to our work or communications with you
• Technical information about how you use our website, where collected through cookies or analytics tools.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Communicate with prospective and existing clients
• Provide and manage our services
• Send The First Mile Edit and other communications you have chosen to receive
• Manage our business relationships
• Understand how our website is being used
• Improve our website, services and communications
• Meet our legal, accounting and regulatory obligations.

Our Lawful Bases

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

• Consent – for example, when you choose to subscribe to The First Mile Edit or consent to non-essential cookies.
• Contract – where processing your information is necessary to provide services you have asked us to provide or to take steps before entering into an agreement with you.
• Legitimate interests – where it is reasonably necessary for operating and developing First Mile Creative, responding to business enquiries, maintaining business relationships or improving our services, provided those interests do not override your rights and interests.
• Legal obligation – where we need to process or retain information to comply with a legal requirement.

Newsletter

If you subscribe to The First Mile Edit, we will use the information you provide to send the newsletter to you.

• You can unsubscribe at any time by using the unsubscribe link included in our emails.
• Unsubscribing will not affect any other communications that are necessary as part of an existing business relationship with us.
• We do not sell your personal information to third parties.

cookies

Our website may use cookies to function correctly and understand how visitors use it.

Where required, we'll ask for your consent before using non-essential cookies. You can manage these through our cookie settings.

Sharing & Retaining Your Information

We may share information with trusted providers that help us run our website, newsletter and business.

We only keep your information for as long as necessary or as required by law.

Your Rights

Under UK data protection law, you may have the right to access, correct or delete your information, object to or restrict how it's used, and withdraw your consent.

You can also complain to the Information Commissioner's Office (ICO) if you have concerns about how your information is handled.

Contact Us

For questions about this policy or your personal information, contact:

info@firstmilecreative.co.uk